Manage Your Security Keys with Keytos Connect on Keytos Docs

How-To: Request a New Security Key with Keytos Connect

Mon, 09 Nov 2026 01:22:09 -0500

Overview - How Do I Get a Security Key from My Organization?

Need Your First Key, or Locked Out and Need a Replacement?

To request a key in Keytos Connect, you must be signed in with your work or school account. If you don’t have a security key yet, or you’re locked out and need a replacement, contact your workplace or school’s IT team. They can securely issue a key for you.

How-To: Set Up Your Security Key with Keytos Connect

Mon, 09 Nov 2026 01:22:09 -0500

Overview - How Do I Set Up My Security Key?

When you get a new security key from your workplace or school, such as a YubiKey, you set it up in Keytos Connect. Keytos Connect puts your work or school credentials on the key so you can use it to sign in.

You can prove who you are in one of two ways, depending on what your organization allows:

How-To: Unblock Your Security Key with Keytos Connect

Mon, 09 Nov 2026 01:22:09 -0500

Overview - Why is My Security Key Blocked?

Your security key is blocked when:

You just received it. When your IT team sets up a key for you before shipping it, the key arrives blocked so that you can choose your own PIN.
You entered the wrong PIN too many times. The key locks itself to protect your account.

Keytos Connect shows a Blocked badge on your security key when this happens. To use your key again, you prove who you are, and then you set a new PIN. You can prove who you are in one of two ways, depending on what your organization allows:

How-To: View Your Security Key Details with Keytos Connect

Mon, 09 Nov 2026 01:22:09 -0500

Overview - What Can I See About My Security Key?

Keytos Connect shows you what’s on your security key, such as a YubiKey: its model and serial number, the smart card certificates your organization installed, and its FIDO2 passkeys. This is useful when your IT team asks for your key’s serial number, or when you want to check when your certificate expires.

Before You Begin

Install Keytos Connect on your computer. You can find the download links on the Keytos Connect overview page.
Open Keytos Connect and sign in with your work or school account.
Plug your security key into your computer.

Step-by-Step Guide - How to View Your Security Key Details in Keytos Connect

Step 1 - How to Open Your Security Key Details

On the Identity management page, check the Model and Serial number of your security key. The badge next to it shows whether the key is Connected or Blocked. If it’s blocked, see how to unblock your security key.