https://www.keytos.io/docs/keytos-shield/protect-your-identities/how-to-bootstrap-shield-security-keys/ Recent content in How-To: Bootstrap Security Keys for Users in Keytos Shield on Keytos Docs Hugo en-us ALL RIGHTS RESERVED. © 2026 Keytos Sun, 08 Nov 2026 01:22:09 -0500 https://www.keytos.io/docs/keytos-shield/protect-your-identities/how-to-bootstrap-shield-security-keys/how-to-approve-shield-security-key-unblock-requests/ Sun, 08 Nov 2026 01:22:09 -0500 https://www.keytos.io/docs/keytos-shield/protect-your-identities/how-to-bootstrap-shield-security-keys/how-to-approve-shield-security-key-unblock-requests/ <h2 data-toc-text="Overview" id="overview---what-are-security-key-unblock-requests">Overview - What are Security Key Unblock Requests?<a class="td-heading-self-link" href="#overview---what-are-security-key-unblock-requests" aria-label="Heading self-link"></a></h2> <p>A user&rsquo;s security key is blocked when it&rsquo;s newly <a href="https://www.keytos.io/docs/keytos-shield/protect-your-identities/how-to-bootstrap-shield-security-keys/">bootstrapped</a>, or when the user enters the wrong PIN too many times. To use the key again, the user <a href="https://www.keytos.io/docs/keytos-connect/identity-management/how-to-unblock-a-security-key/">requests an unblock in Keytos Connect</a>. After you approve the request, the user sets a new PIN on their key.</p> <h2 data-toc-text="Prerequisites" id="prerequisites-for-approving-unblock-requests">Prerequisites for Approving Unblock Requests<a class="td-heading-self-link" href="#prerequisites-for-approving-unblock-requests" aria-label="Heading self-link"></a></h2> <ol> <li><a href="https://www.keytos.io/docs/keytos-shield/protect-your-identities/get-started-with-shield-identity-security/">You have completed Keytos Shield identity security onboarding</a>.</li> <li><a href="https://www.keytos.io/docs/keytos-shield/manage-your-shield-subscription/how-to-manage-access-to-keytos-shield/">You have the <strong>Owner</strong> or <strong>Identity Administrator</strong> role on your Keytos Shield subscription</a>, so you can see <strong>Admin access</strong> in Keytos Connect.</li> <li><strong>Allow administrators to unblock user security keys</strong> is set to <strong>Yes</strong>, and you are a credential manager. See the <a href="https://www.keytos.io/docs/keytos-shield/protect-your-identities/how-to-manage-shield-identity-settings/how-to-configure-shield-enrollment-and-recovery/#step-5---how-to-configure-security-key-unblock-options">unblock options in your enrollment and recovery settings</a>.</li> </ol> <h2 data-toc-text="Step-by-Step Guide" id="step-by-step-guide---how-to-approve-an-unblock-request-in-keytos-connect">Step-by-Step Guide - How to Approve an Unblock Request in Keytos Connect<a class="td-heading-self-link" href="#step-by-step-guide---how-to-approve-an-unblock-request-in-keytos-connect" aria-label="Heading self-link"></a></h2> <h3 data-toc-text="1 - Open Unblock Requests" id="step-1---how-to-open-unblock-requests">Step 1 - How to Open Unblock Requests<a class="td-heading-self-link" href="#step-1---how-to-open-unblock-requests" aria-label="Heading self-link"></a></h3> <ol> <li> <p>Open <a href="https://www.keytos.io/docs/keytos-connect/">Keytos Connect</a> and sign in with your administrator account.</p>