Support Options for EZRADIUS
We offer a variety of support channels to help you learn about EZRADIUS and get it up and running in your environment as quickly and smoothly as possible.
Interested in EZRADIUS?
Considering EZRADIUS for your organization? We’re here to help you understand its features and how it can fit into your network infrastructure.
Interested in learning more about EZRADIUS and want to learn more from a Keytos engineer? Schedule a free call with our engineering team to discuss product capabilities and integration scenarios.
We offer a complimentary video call with a Keytos engineer for every current and prospective customer to help you ensure EZRADIUS is the right fit for your organization.
Want to discuss EZRADIUS with our sales team? Reach out via email to get more information, request a quote, or ask any sales-related questions.
Our sales team is ready to assist you with any inquiries you may have.
Technical Support for EZRADIUS
Having issues with EZRADIUS? Leverage the resources below to troubleshoot and resolve your issues. Note that due to a wide variety of network environments, we can only provide general guidance on vendor-specific configuration for network controllers, firewalls, and other 3rd party devices. If you need help integrating EZRADIUS into your network environment beyond what is available in our documentation, please refer to our Professional Services for more comprehensive assistance.
Check out our EZRADIUS Troubleshooting Guide which provides step-by-step instructions to diagnose and resolve common issues.
Visit out our real-time chat support for quick assistance.
Our AI agent has been trained to provide support on a wide variety of EZRADIUS topics and troubleshooting scenarios. Send your questions or error messages over and it will help you with common issues.
Still facing issues? You can also escalate to a live support agent at any time if needed during business hours (8am - 9pm Eastern Time)
Still having issues after trying our troubleshooting guide and chat support? Reach out to our support team via email for assistance. We’d be happy to help with EZRADIUS related questions and troubleshooting.
For Basic plans we’ll get back to you within 1 business day. For Dedicated and Enterprise customers we respond to emails within 1 hour.
Professional Services
While EZRADIUS was designed to be easy to deploy and manage, network environments can vary significantly in complexity. Our Professional Services team is available to provide tailored assistance, ensuring seamless integration and optimal performance of EZRADIUS within your specific network setup.
Our team can help you configure a wide variety of networking gear (Unifi, Palo Alto, Fortigate, Cisco, and more), and can work with you to craft the right policies and upgrade your security posture.
Learn More About Professional Services