Passwordless Onboarding Frequently Asked Questions

Find answers to the most frequently asked questions about Keytos EZCMS, the leading Passwordless Onboarding solution.

Product Information

What Operating Systems Does EZCMS Support?

EZCMS supports Windows, Linux, and macOS operating systems. This means that users can onboard themselves to unphishable credentials regardless of their device and operating system.

Does EZCMS Support Elliptic Curve Cryptography (ECC) Keys?

Yes. EZCMS supports Elliptic Curve Cryptography (ECC) keys, which are an alternative to traditional RSA keys. ECC keys provide strong security with smaller key sizes, making them more efficient and faster to use.

Note that some applications and services may have specific requirements for the types of keys they support, so it’s important to check if ECC keys are compatible with your intended use cases. For example, Windows requires some extra set up to use ECC keys with Windows Hello for Business.

Integrations and Partnerships

Do I Need an Entra ID Tenant to Use EZCMS?

Yes, an Entra ID (formerly Azure AD) tenant is currently required to create an EZCMS subscription. This allows you to sign in to the EZCMS portal using your Entra ID credentials and manage your security keys, policies, and settings.

Does EZCMS Integrate with Other Identity Providers Like Okta or Ping Identity?

Not yet, currently EZCMS is designed to work specifically with Entra ID (formerly Azure AD) as the identity provider. We do not currently support other identity providers such as Okta, Ping Identity, or others. However, we are constantly exploring new integrations and partnerships to expand our offerings and provide more options for our customers. If you have a specific identity provider in mind, please reach out to our sales team to discuss potential future integrations.

Security and Compliance

Is EZCMS SOC 2 Type 2 Compliant?

Yes, Keytos and EZCMS are SOC 2 Type 2 compliant, and we have successfully completed the SOC 2 Type 2 audit. This means that we have implemented and maintained effective controls to ensure the security, availability, processing integrity, confidentiality, and privacy of our systems and data.

Copies of our SOC 2 Type 2 report are available within your EZCMS portal under the Trust Center section. If you have any questions or need further information about our compliance, please contact our support team.

Is EZCMS ISO 27001 Certified?

Yes, Keytos and EZCMS are ISO 27001 certified, demonstrating our commitment to maintaining a robust information security management system (ISMS). This certification ensures that we follow best practices for managing sensitive information and protecting our customers’ data.

Copies of our ISO 27001 certificate are available within your EZCMS portal under the Trust Center section. If you have any questions or need further information about our certification, please contact our support team.

Help and Support

How Can I Get Support for EZCMS?

If you need support for EZCMS, there are several options available to you:

  • EZCMS Documentation: Our comprehensive documentation provides detailed guides, troubleshooting steps, and best practices for using EZCMS. You can access the documentation here.
  • EZCMS Portal: Log in to your EZCMS portal to access support resources, including the ability to submit support tickets directly to our team. Subscriptions with Premium Support also have access to a dedicated support line for faster response times.
  • Email Support: You can reach out to our support team via email at support@keytos.io.
  • Real-Time Chat: For immediate assistance, you can use the real-time chat feature available on our website. We have an AI Agent trained specifically on EZCMS to help answer your questions and troubleshoot any issues you may encounter, but you can also escalate to a live support agent at any time if you need more in-depth assistance.
  • Professional Services: For help integrating EZCMS into your network or for more complex troubleshooting, we offer a paid Professional Services package that pairs you with an identity expert for tailored assistance. Email our sales team at sales@keytos.io to inquire about a Deployment Consultation or to learn more about our Professional Services offerings.