SSL Monitoring Frequently Asked Questions

Find answers to the most frequently asked questions about Keytos EZMonitor, the leading SSL Monitoring solution.

Integrations and Partnerships

Do I Need an Entra ID Tenant to Use EZMonitor?

Yes, an Entra ID (formerly Azure AD) tenant is currently required to create an EZMonitor subscription. This allows you to sign in to the EZMonitor portal using your Entra ID credentials and manage your SSL monitoring policies and settings.

Does EZMonitor Integrate with Other Identity Providers Like Okta or Ping Identity?

Not yet, currently EZMonitor is designed to work specifically with Entra ID (formerly Azure AD) as the identity provider. We do not currently support other identity providers such as Okta, Ping Identity, or others. However, we are constantly exploring new integrations and partnerships to expand our offerings and provide more options for our customers. If you have a specific identity provider in mind, please reach out to our sales team to discuss potential future integrations.

Compliance and Security

Is EZMonitor SOC 2 Type 2 Compliant?

Yes, Keytos and EZMonitor are SOC 2 Type 2 compliant, and we have successfully completed the SOC 2 Type 2 audit. This means that we have implemented and maintained effective controls to ensure the security, availability, processing integrity, confidentiality, and privacy of our systems and data.

Copies of our SOC 2 Type 2 report are available within your EZMonitor portal under the Trust Center section. If you have any questions or need further information about our compliance, please contact our support team.

Is EZMonitor ISO 27001 Certified?

Yes, Keytos and EZMonitor are ISO 27001 certified, demonstrating our commitment to maintaining a robust information security management system (ISMS). This certification ensures that we follow best practices for managing sensitive information and protecting our customers’ data.

Copies of our ISO 27001 certificate are available within your EZMonitor portal under the Trust Center section. If you have any questions or need further information about our certification, please contact our support team.

Help and Support

How Can I Get Support for EZMonitor?

If you need support for EZMonitor, there are several options available to you:

  • EZMonitor Documentation: Our comprehensive documentation provides detailed guides, troubleshooting steps, and best practices for using EZMonitor. You can access the documentation here.
  • EZMonitor Portal: Log in to your EZMonitor portal to access support resources, including the ability to submit support tickets directly to our team. Subscriptions with Premium Support also have access to a dedicated support line for faster response times.
  • Email Support: You can reach out to our support team via email at support@keytos.io.
  • Real-Time Chat: For immediate assistance, you can use the real-time chat feature available on our website. We have an AI Agent trained specifically on EZMonitor to help answer your questions and troubleshoot any issues you may encounter, but you can also escalate to a live support agent at any time if you need more in-depth assistance.
  • Professional Services: For help integrating EZMonitor into your network or for more complex troubleshooting, we offer a paid Professional Services package that pairs you with a PKI expert for tailored assistance. Email our sales team at sales@keytos.io to inquire about a Deployment Consultation or to learn more about our Professional Services offerings.