Zero Trust SSH Frequently Asked Questions

Find answers to the most frequently asked questions about Keytos EZSSH, the leading cloud-native Zero Trust SSH solution.

EZSSH Plans and Pricing

How Does EZSSH Pricing Work?

We bill based on the number of users who use EZSSH to access your infrastructure. For example, if you have 100 users in your organization but only 20 of them use EZSSH to access your servers, you will only be billed for those 20 users. This allows you to scale your usage and costs based on actual demand.

We offer three pricing tiers: Startup, Premium Support, and Business Critical Support. Startup is ideal for small teams and includes essential features. Premium Support offers enhanced support options as well as unlimited servers, SIEM integration, and more. Business Critical Support is designed for large enterprises with advanced needs, including dedicated support and extended log retention. More information is available in our EZSSH Pricing Page.

Hosting, Reliability, and Infrastructure

Is There Any Infrastructure I Need to Manage for EZSSH?

No, EZSSH is a fully managed cloud-native Zero Trust SSH solution. This means that Keytos takes care of all the infrastructure management, including server maintenance, software updates, security patches, and backups.

The only infrastructure you need to manage is your own servers that you want to secure with EZSSH. There is no agent to install on your servers, as EZSSH leverages native SSH certificate capabilities.

Integrations and Partnerships

Do I Need an Entra ID Tenant to Use EZSSH?

Yes, an Entra ID (formerly Azure AD) tenant is currently required to create an EZSSH subscription. This allows you to sign in to the EZSSH portal using your Entra ID credentials and manage your SSH policies and settings. When your users elevate their access to SSH resources, they will also authenticate using their Entra ID credentials.

Does EZSSH Integrate with Other Identity Providers Like Okta or Ping Identity?

Not yet, currently EZSSH is designed to work specifically with Entra ID (formerly Azure AD) as the identity provider. We do not currently support other identity providers such as Okta, Ping Identity, or others. However, we are constantly exploring new integrations and partnerships to expand our offerings and provide more options for our customers. If you have a specific identity provider in mind, please reach out to our sales team to discuss potential future integrations.

Compliance and Security

Is EZSSH SOC 2 Type 2 Compliant?

Yes, Keytos and EZSSH are SOC 2 Type 2 compliant, and we have successfully completed the SOC 2 Type 2 audit. This means that we have implemented and maintained effective controls to ensure the security, availability, processing integrity, confidentiality, and privacy of our systems and data.

Copies of our SOC 2 Type 2 report are available within your EZSSH portal under the Trust Center section. If you have any questions or need further information about our compliance, please contact our support team.

Is EZSSH ISO 27001 Certified?

Yes, Keytos and EZSSH are ISO 27001 certified, demonstrating our commitment to maintaining a robust information security management system (ISMS). This certification ensures that we follow best practices for managing sensitive information and protecting our customers’ data.

Copies of our ISO 27001 certificate are available within your EZSSH portal under the Trust Center section. If you have any questions or need further information about our certification, please contact our support team.

Help and Support

How Can I Get Support for EZSSH?

If you need support for EZSSH, there are several options available to you:

  • EZSSH Documentation: Our comprehensive documentation provides detailed guides, troubleshooting steps, and best practices for using EZSSH. You can access the documentation here.
  • EZSSH Portal: Log in to your EZSSH portal to access support resources, including the ability to submit support tickets directly to our team. Subscriptions with Premium Support also have access to a dedicated support line for faster response times.
  • Email Support: You can reach out to our support team via email at support@keytos.io.
  • Real-Time Chat: For immediate assistance, you can use the real-time chat feature available on our website. We have an AI Agent trained specifically on EZSSH to help answer your questions and troubleshoot any issues you may encounter, but you can also escalate to a live support agent at any time if you need more in-depth assistance.
  • Professional Services: For help integrating EZSSH into your network or for more complex troubleshooting, we offer a paid Professional Services package that pairs you with an identity expert for tailored assistance. Email our sales team at sales@keytos.io to inquire about a Deployment Consultation or to learn more about our Professional Services offerings.