Connect to Work or School Wi-Fi on macOS with Keytos Connect

Learn how to connect to your workplace or school Wi-Fi on macOS with Keytos Connect.

Overview - Connect to Work or School Wi-Fi on macOS with Keytos Connect

If your workplace or school allows personal and bring-your-own-devices (BYOD) to connect to their Wi-Fi network, Keytos Connect simplifies the process and makes it as easy as just a few clicks to get connected.

Simply download Keytos Connect for macOS, sign in, and you’ll be up and running in no time. Keytos Connect will automatically detect the Wi-Fi network and configure your device to connect securely without the need for any manual configuration.

Keytos Connect simplifies the process and makes it as easy as just a few clicks to get connected

How to Download the Keytos Connect App for macOS

The easiest way to get started with Keytos Connect on macOS is via the Apple App Store. Simply download & install and you will stay up to date with the latest releases and features.

The Keytos Connect application can be downloaded directly from our site via the following links:

For private instances, and all other instances, you can access direct download via https://<subdomain>.ezradius.io/download.

What Can My Workplace or School See or Do On My Mac?

Keytos Connect is designed to be a lightweight application with the minimum amount of permissions required to install network profiles and connect to Wi-Fi.

Things Keytos Connect CAN Do On Your Mac

Keytos Connect and your workplace or school can do the following on your device on it is installed and you are signed in:

Install trusted certificates on your device which allow it to securely communicate with your workplace or school Wi-Fi.
Install and renew a user certificate for your work or school account into your personal certificate store which is used to sign you into your work or school Wi-Fi.
Install a Wi-Fi profile on your device for your workplace or school Wi-Fi networks, which tells your device which certificates to use when establishing a secure connection.
Send notifications if you need to sign-in again or take any other manual actions.

Things Keytos Connect CANNOT Do On Your Mac

Keytos Connect and your workplace or school cannot do the following on your device once Keytos Connect is installed:

View your files and folders.
Install other applications.
View your screen.
Track your on-device network activity or browsing history (although they may implement network tracking outside of Keytos Connect. Consult with your IT team for any questions).
Make any changes to your browsers or other applications on your device.

How to Connect to Work or School Wi-Fi on macOS with Keytos Connect - Step-by-Step Guide

The following steps will walk you through how to install the Keytos Connect application for macOS and connect to your workplace or school Wi-Fi network:

Step 1: How to Install the Keytos Connect Application for macOS

The first step to connect to your workplace or school Wi-Fi is to install the Keytos Connect application for macOS. The section above details each installation method. The easiest way is the Apple App Store.

Step 2: How to Launch Keytos Connect and Install Your Wi-Fi Profiles on macOS

Once you get Keytos Connect installed, you can launch it and install your available Wi-Fi profiles.

Launch Keytos Connect on your device.
On first launch you will be prompted to login with your Microsoft workplace or school (Entra ID) account. Click the Sign in with Microsoft button to launch your web browser and complete the sign-in process. Make sure to use your email address given to you by your workplace or school.
Upon a successful login, Keytos Connect will automatically begin the installation process. Click Begin to start the installation process.
Keytos Connect will guide you through the process of installing an Apple Management Profile containing the certificates and Wi-Fi configuration required to connect.
When prompted, open System Settings and click Profile Downloaded.
Open the Keytos Connect profile being installed and click Install.
Return to the Keytos Connect application and click Next.
If your workplace or school has multiple Wi-Fi networks Keytos Connect will guide you through the installation process again. If it’s just the one network, you will be returned to the Keytos Connect home screen.

Step 3: How to Connect to Your Workplace or School Wi-Fi on macOS

Now that you have installed your Wi-Fi profile(s), you can connect to your workplace or school Wi-Fi. If your Wi-Fi network is configured to auto-connect, you should automatically connect to the network. If the network is not configured to connect automatically, you can:

In your macOS menu bar, select the Wi-Fi icon to view available networks.
Select your workplace or school’s Wi-Fi network to begin a connection.
You should connect within 5-10 seconds.
Done! You are now connected to your workplace or school Wi-Fi.

How to Troubleshoot a Failed Wi-Fi Connection on macOS After Configuring Keytos Connect

If you’re unable to sign-in to Keytos Connect on your device start by verifying the following:

Make sure you’re currently connected to an internet connection such as a Guest Wi-Fi network or personal cellular hotspot.
Clicking the login button in Keytos Connect will launch a web browser. Make sure it’s not pushed to the background or on another screen.
Make sure you used your workplace or school email address & account. Personal accounts will not work.
If required by your IT team, make sure you successfully completed multi-factor authentication.

If you’ve verified the above steps and still cannot sign-in, consult your workplace or school’s IT team to make sure they have configured the Keytos Connect application on their end, and your account is enabled to use Keytos Connect.

Failed to Install Wi-Fi Profiles Using Keytos Connect on macOS

If Keytos Connect failed to install the Wi-Fi profile during initial onboarding start by verifying the following:

Make sure you are a local administrator on your device. Standard, non-administrator accounts won’t be able to install the Apple Management Profile to communicate with your workplace or school Wi-Fi.
Make sure your device isn’t managed by another Mobile Device Management (MDM) platform such as Microsoft Intune or Jamf. If both try to apply the same certificates or Wi-Fi profile they can conflict and cause unexpected results.
Make sure you accept the management profile installation. If it timed out or was dismissed you can restart the installation process from the Keytos Connect home screen.

If you’ve verified the above steps and still cannot complete the Wi-Fi profile installation, consult your workplace or school’s IT team.

Failed to Connect to Wi-Fi Network on macOS

If you’ve successfully installed your workplace or school’s Wi-Fi profiles and cannot connect to the Wi-Fi network, verify the following:

Make sure Wi-Fi is enabled on your device.
Make sure you’re connecting to the correct Wi-Fi profile and SSID. The Keytos Connect homepage will show you which networks are configured on your device.
Try removing and reinstalling the Wi-Fi profile.

If you’ve verified the above steps and still cannot connect to Wi-Fi, consult your workplace or school’s IT team.

How To Uninstall a Wi-Fi Profile in Keytos Connect on macOS

If you no longer need to connect to your workplace or school Wi-Fi or need to attempt a reinstallation, follow these steps:

How To Remove a Wi-Fi Profile in the Keytos Connect Application

To uninstall a Wi-Fi profile in the Keytos Connect application:

Open the Keytos Connect application.
Click the three-dots icon (⁝) next to the Wi-Fi profile name that you want to remove.
Select Remove Profile to delete your Wi-Fi profile.
Keytos Connect will automatically delete all the previously installed certificates and network profile.

How to Manually Remove a Keytos Connect Wi-Fi Profile in macOS

If you’re unable to access the Keytos Connect application and you want to remove and clean up a previous network connection on macOS, follow these steps:

Open System Settings and select General from the left-hand menu.
Scroll down and select Device Management Profiles.
Select your Keytos Connect management profile.
Click Remove to delete the profile.