How to Update Your Keytos Shield Billing Details

Learn how to update your Keytos Shield billing details for your subscription.

Overview - How Are Keytos Shield Subscriptions Billed?

There are a few ways Keytos Shield subscriptions can be billed, depending on your organization’s requirements:

  • Credit Card - Subscriptions can be billed directly to a credit card.
  • Invoice - Subscriptions can be billed through an invoice sent to your organization. Note that this requires a 1-year commitment.
  • Azure Marketplace - Subscriptions can be billed directly through the Azure Marketplace, using a SaaS resource in your Azure subscription.
  • Partner/Reseller - Subscriptions can be billed through a partner or reseller that manages your organization’s Keytos Shield subscription.

How to Update Your Shield Billing Credit Card

If you’re currently using a credit card to pay for your Keytos Shield subscription, you can update your billing details by following these steps:

  1. Sign in to your Keytos Shield account.
  2. Navigate to the Settings page.
  3. Scroll down to Payment Information.
  4. Update your credit card information.
  5. Click Save Changes to update your billing information.

How to Transfer Your Azure Shield SaaS Resource to a New Azure Subscription

If you need to transfer your Keytos Shield subscription from one Azure subscription to another, follow these steps:

  1. Sign in to the Azure portal.
  2. Navigate to the resource group that contains your Keytos Shield SaaS resource.
  3. Open the SaaS resource for your Keytos Shield subscription.
  4. Click on Change Azure subscription.
  5. Select your new Subscription and Resource group.
  6. Click Change to update your Azure subscription for the Keytos Shield SaaS resource.

How to Update Your Invoice Billing Details

If your Keytos Shield subscription is billed through an invoice, you will receive an email when your subscription is up for renewal. At that time you can switch to a different payment method.

If you need to update your billing email contact or other invoice-related details, please reach out to sales@keytos.io for assistance.

Troubleshooting Billing Issues in Keytos Shield

I Don’t See Payment Information In My Shield Subscription Settings

If you don’t see any payment methods listed in your Shield subscription settings, it could be caused by one of the following reasons:

  • Your subscription is billed via the Azure Marketplace.
  • Your subscription is billed via a pre-paid invoice.
  • Your subscription is billed through a partner or reseller.

If none of these reasons apply and you still don’t see payment information, please contact support@keytos.io for further assistance.