How-To: Request a New Security Key with Keytos Connect

Learn how to request a new security key, such as a YubiKey, in Keytos Connect. Choose to pick it up at the office or have it shipped, select your key model, and track your request.

Overview - How Do I Get a Security Key from My Organization?

If your organization uses Keytos Shield, you can ask your IT team for a security key, such as a YubiKey, right from Keytos Connect. Request one when you’re new, when you’ve lost your key, or when your key stops working. Your IT team reviews the request, and then ships the key to you or has it ready for you to pick up at the office.

Before You Begin

  1. Install Keytos Connect on your computer. You can find the download links on the Keytos Connect overview page.
  2. Open Keytos Connect and sign in with your work or school account.

Step-by-Step Guide - How to Request a New Security Key in Keytos Connect

Step 1 - How to Start a New Security Key Request

  1. On the Identity management page, click Request a new key.

    Keytos Connect Identity management page with Request a new key highlighted

Step 2 - How to Choose Where to Receive Your Security Key

  1. Choose how you want to receive your security key:

    • Pick up at the office: Check Pick up in office. You don’t need to enter an address.
    • Have it shipped: Leave Pick up in office unchecked, and enter your Address line, City, State, Postal/Zip code, and Country.
    Keytos Connect Request a new key form with shipping address, city, state, postal code, country, and reason for request fields

  2. If you’re requesting a key for someone else, check Request on behalf of someone.

  3. In Reason for request, briefly explain why you need a key, for example “Onboarding as a new hire” or “Replacing a lost key”. This helps your IT team review the request.

  4. Click Next.

    Keytos Connect Request a new key form with Pick up in office checked, a reason for the request entered, and the Next button highlighted

Step 3 - How to Choose Your Security Key Model

  1. Under Select key model, click the security key you want. Your organization chooses which models you can request. If you’re not sure which one to pick, ask your IT team, or pick one that fits your computer’s ports, for example a USB-C key for a computer with only USB-C ports.

  2. Click Submit request.

    Keytos Connect Select key model page with YubiKey 5 USB C NFC selected and the Submit request button highlighted

Step 4 - How to Check the Status of Your Request

After you submit your request, Keytos Connect returns to the Identity management page, and Request a new key shows Pending while your IT team works on it.

Keytos Connect Identity management page showing a Pending badge on Request a new key after submitting a security key request

Your IT team then approves the request, assigns you a security key, and either ships it to you or lets you know it’s ready to pick up.

Are you an administrator? See how to review and fulfill security key requests in Keytos Shield.